Accuracy - ASTA members will be factual and accurate when providing information about their services and the Services of any firm they represent. They will not use deceptive practices.

Disclosure - ASTA members will provide in writing, upon written request, complete details about the cost, restrictions, and other terms and conditions, of any travel service sold, including cancellation and service fee policies.

Responsiveness - ASTA members will promptly respond to their clients complaints.

Refunds - ASTA members will remit any undisputed funds under their control within the specified time limit. Reasons for delay in providing funds will be given to the claimant promptly.

Cooperation - ASTA members will cooperate with any inquiry conducted by ASTA to resolve any dispute involving consumers or another member.

Confidences - ASTA members will not use improperly obtained client lists or other confidential information obtained from an employee's former employer.

Confidentiality - ASTA members will treat every client transaction confidentially and not disclose any information without permission of the client, unless required by law.

Affiliation - ASTA members will not falsely represent a person's affiliation with their firm.

Conflict of interest - ASTA members will not allow any preferred relationship with a supplier to interfere with the interests of their clients.

Compliance - ASTA members shall abide by all federal, state and local laws and regulations.